Activating / Deactivating a user account

After creating an account with Fusion Online, a user is sent an activation email to the email address that they registered. Occasionally the email may not make it to the users inbox (Junk filters etc.) or may have been accidentally deleted. In these scenarios, you may want to activate the account for the user.

Alternatively, you may want to deactivate an account. Deactivating an account will remove the details associated with it and the user will need to start the registration process again from the beginning. The users onboarding key will not change.

Activating an account

*Only accounts that have a Registration Status of ‘Pending’ can be activated. These are accounts where a user has registered their email address and set a password, but have not clicked the link in the activation email.

1. From within the ‘Users’ screen, locate the account from the list and press the Details button.
   
2. From within the User Details screen for the user, press the Activate User button.
   
3. A prompt will be displayed asking you to confirm that you wish to activate this account. Press OK.
   
4. The account will be activated and the user can now use the Fusion Mobile app.

Deactivating an account

*Only accounts that have a Registration Status of ‘Registered’ can be deactivated. These are accounts where a user has completed the registration process including clicking the link in the activation email.

1. From within the ‘Users’ screen, locate the account from the list and press the Details button.
   
2. From within the User Details screen for the user, press the Activate User button.
   
3. A prompt will be displayed asking you to confirm that you wish to deactivate this account. Pree OK.
   
4. The account will be deactivated and the user will need to re-register before they can use the Fusion Mobile app.