Resetting your password & recovering your Username

Forgotten password

If you know your Username but can no longer remember your password, you will need to reset it.

1. On the login screen, press the Reset Your Password button
   
2. On the next screen, enter your username and email address then press Reset Password
   

*If you do not know your Username, skip ahead to the section below and then return to this point when you know it.

3. If the username and email address you entered are correct, an email will be sent to you. Open your email and click on the link provided
   
4. A new webpage will be opened. Enter a new password and confirm it. Press Change Password to complete the process.
   
5. If successful, your password will be changed. Press Login and complete the login process detailed in the ‘Getting started’ section.
   

Forgotten username

If you do not know your username, you will need to complete the recovery process. If successful, this process will email your username to you.

1. On the login screen, press the Recover Your Username button.
2. On the next screen, enter the email address that is registered with iPay.
   

*If you cannot remember which email address you used or you are no longer able to access that email, speak to your system administrator.

3. Open your email, your username(s) will be listed.
   

*You may have multiple usernames if you are also a parent of a student that attends a school that uses iPayimpact.

4. Press Home to return to the login screen and complete the login process detailed in the ‘Getting started’ section.
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