This month CRB Cunninghams proudly announced the initial release of our Identity Management platform, iDStore. iDStore sits at the heart of our solutions and is an easy to use multi-function platform proving to be a success in the schools that have already installed it.
We have received rave reviews from new iDStore clients, whilst our existing customers, who have upgraded from older third party solutions, have been praising the powerful system they now have at their fingertips.
To date, over 40 schools have already taken on iDStore in regions all over the UK. Amongst those was Andrew Freeman, the director of IT services at St Bede's Catholic school in Durham, stating;
"Through the use of iDStore software and its predecessor Impact, we have been able to manage the transition from cash to cashless seamlessly, including the incorporation of an online payment system for parents, allowing them to top up and view spending online 24/7.
The need to ensure that 1,500 students collect, pay and eat food within a 60-minute lunch service is crucial with our cashless system. I can wholeheartedly recommend CRB Cunningham's solutions as your cashless catering provider."
Pleased with the response to iDStore from our customers, we are excited to continue forward with the use of this software, with many more customers planning to change to our latest innovation, iDStore.
Susan Mein, Highlands School
"The installation went very smoothly - we would say mainly due to the attitude of the engineers on site. Both were very pleasant, flexible, helpful, and worked efficiently. The enrolment was quick and organised, and the school provided us with a very helpful timetable. The pupils adapted to the new system without any issues. The uptake of meals appears to have increased slightly."
Brenda E Baines, Catering Manager, Hummersknott Academy Trust
"I just wanted to say a big thank you to you and your colleagues for a smooth conversion to iDStore. In early December, the process began when David Simmonds and another CRB Cunninghams person came to our premises to re-scan our students and staff.
I helped, and we managed to capture about 1100 out of our 1300 in a few short hours - those we missed were either absent or could not attend. As an Academy, we wanted as little disruption to the timetable as possible, achieved successfully.
Had we known how fast it was to register and scan - we would not have left as much time for each year group! We then went 'live' in January - again, with the help of Martin Bell and David Simmonds, everything went smoothly. The till screen looks the same; however, iDStore is much more user-friendly than our previous ID management platform.
There are fewer unnecessary areas to skip through when adding a person. CRB Cunninghams have taken note of their clients' requirements when developing this system. I would also add that the support and customer service I receive from CRB Cunninghams is superb. I would not hesitate in recommending this system."
Joyce Ballantine, East Ayrshire
"We are pleased the installation and all went smoothly. The enrolment of students went well too, and we can keep on top of new starters knowing that we can do it at the tills any time of the day. Overall, I feel the system runs well."
Andrew Freeman, Director of IT Services, St. Bede's Catholic School & Sixth Form College
"The changeover to iDStore has been relatively painless. CRB Cunninghams staff carried out complete data cleansing and matching exercises from data pulled from our MIS system.
Catering staff do not notice the backend software, but they have commented on the increase in getting students through the system. Although we also moved our cashless server to a virtual machine and upgraded our tills simultaneously, this will also affect the speed.
We received good support from CRB Cunninghams staff in the initial design and implementation stages. Having a named point of contact was very useful and resolved any issues we had on-site or telephone support.
The system is more user-friendly, and I have generated reports showing FSM / Non-biometric details, etc. Link with SIMS has saved on administration time. Biometric enrollment was significantly quicker and appeared to be more accurate than the initial installation of the old system five years ago; through the use of one CRB Cunninghams member of staff and one from school, we could get through nearly 1,800 users in 3 days.
As a customer of CRB Cunninghams for over five years, we have found the product and support second to none. Any such issues have been resolved remotely or via an engineer's site for hardware-related problems. Generally, an engineer is on-site the next day, if not the same day, depending on when we log the initial call.
Using the iDStore software and its predecessor, Impact, we have seamlessly managed the transition from cash to cashless, including incorporating an online payment system for parents, allowing them to top-up and view spending online 24/7. The need to ensure that 1,500 students collect, pay and eat food within a 60-minute lunch service is crucial, realised via our Cashless System.
I can wholeheartedly recommend CRB Cunninghams as your cashless catering provider."