As we conclude another busy September and a new year of students begin to settle in, the back-to-school period highlighted a key issue for education software affecting schools across the country. This has been the busiest month for many, as dormant software systems over the summer were revived back into action. For the majority, this was a smooth process and they were up and running in no time: whilst some schools experienced the perils attached with the new term.
Third Party Ping Pong
The wide variety of calls which were made to CRB Cunninghams over the new term were due to third party integrations. Whether due to payment providers or identity management software, customers experienced the typical delays which are seen surrounding integrations. As the involved software providers cannot investigate the back-end system of each system, there is a time attached with the investigation required. Imagine waiting in queue to speak to an advisor, only to be told that the problem is with the third-party software and cannot be resolved on our end. Unfortunately, this is the sad reality that many CRB Cunninghams customers faced last month.
Fortunately, there are solutions available to prevent this happening again, so if you were one of the affected schools or just want to stay safe - follow these quick tips. Firstly, ensure that you complete any summer checklists which will make it easier to restart your software. Many software providers, (CRB Cunninghams included) provide guidance on what things to test before the new term begins. Planning to start fresh well in advance of September gives customers direct access to customer services in the quieter months of the summer holidays.
One Stop Shop
Another solution which is exclusive to CRB Cunninghams is to choose one, trusted provider to manage your educational software. Using one provider allows schools to have a single point of contact should they need any additional support. An example of this in action in schools is the link between cashless catering and online payments. Whilst there are competitors in the online payment market many schools find their software has difficulty connecting with existing platforms: causing an interruption in service.
For schools looking to bring all their education software under one roof, get in touch today. Many schools could save up to 25% on their costly maintenance fees. Call 0333 014 3065 or email email@example.com to book a free demonstration. CRB Cunninghams are leading providers of cashless catering, identity management and online payments solutions, with over 40 years' experience. We supply over 3,000 schools across the UK with educational software.