Customer Support: Log an instant support ticket, access help articles and contact our CRBC helpdesk via the Customer Support Portal.

What does innovation look like in our industry?

The first CRB Cunninghams Customer User Group of 2024, held on the 1st of February at the Technology and Innovation Centre in Glasgow, aimed to answer just that. The event brought together many Scottish Councils and Local Authority representatives, fostering an inviting atmosphere for vibrant discussions on innovations and initiatives transforming the landscape of cashless catering in education. 

Innovation, Collaboration, and Sharing Best Practices

Our valued customers, passionate about driving positive change, set the stage for a day filled with conversations and collaborative exploration. Under the theme of the event, 'Innovation, Collaboration, and Sharing Best Practices', Thomasina Ward, Managing Director of CRB Cunninghams, expressed immense delight at the participation, emphasising the community's role in shaping the future of education through cutting-edge solutions. 

 "I was delighted to kick off our first user group of 2024 and have so many of our valued customers joining, sharing, and collaborating during the day, as well as providing in-person opportunities to share our vision and roadmap of significant developments and initiatives for education and catering."

- Thomasina Ward, Managing Director of CRB Cunninghams.




Nearly 60 Years of Collaborative Progress

Opening the event, Thomasina reflected on the unique partnership between Scottish schools and CRB Cunninghams that spans nearly 60 years and plays a pivotal role in shaping the current cashless landscape. 

Award-winning Data Insights

Jamie Fisher, Facilities and Support Services Manager at West Lothian Council, showcased their successful transition to the centralised cashless system - Fusion- and presented their award-winning reporting dashboards and valuable insights. 


Latest Cashless Developments and Centralisation

Carl Lewis, Cashless Release Manager at CRB Cunninghams, then took the stage to unveil new cashless developments, emphasising the impact on user experiences. Bryan Lygate, Managing Director of Impact Food Group, followed, highlighting the benefits of centralisation and showcasing the success of CRB Cunningham's solutions across their network of schools. 



Online Payment and Customer Service Developments

The excitement continued with Tom Wheeler, Product Owner at CRB Cunninghams, presenting a live demonstration of new iPayimpact developments and Cindy Thole, Customer Success Director at CRB Cunninghams, discussing customer service developments. Farren Perkins, Product Owner at CRB Cunninghams, brought the event to a close by introducing new systems and initiatives, maintaining a customer-centric focus.


Innovation that Serves

The success of the 2024 Customer User Group reflects our commitment to innovation in education. We invite our customers to actively engage in the ongoing conversation, recognising their pivotal role as architects of change. The valuable feedback and discussions from this event set the tone for future collaborations, and we eagerly anticipate continued participation in shaping the exciting chapters ahead.