2023 has been a busy year for education catering teams. At the start of the year, CRB Cunninghams set out to expand and improve the growing portfolio of products and services, bringing essential services and tech to create a hassle-free, cashless experience for all. We've had some fantastic achievements and hit some huge milestones, all while staying dedicated to supporting schools, colleges, trusts, and caterers.
As we bid farewell to 2023, we'd like to take a moment to reflect on a year of growth, innovation, and commitment to providing top-notch services. Our journey has been about making school meal service easier for schools and pupils, and we're thrilled about the exciting strides we've taken together over the past twelve months!
Welcomed new schools going live with a complete cashless system
A warm welcome to all the schools nationwide that have gone live with our innovative solutions this year! We're thrilled to have you on board, and we look forward to providing seamless and cutting-edge solutions that enhance your school experience. Here's to a future filled with success, efficiency, and positive transformations for every one of our new school partners!
Released 12 product updates across our cashless, online payment and identity management offering
Embracing our Software for Life Policy, we've rolled out 12 impactful updates across our cashless, online payment, and ID management products - so our customers continuously benefit from the latest software. This ensures that your school software is evolving with the times, always meeting the changing needs. Our commitment is clear: invest heavily to provide the best products and services, ensuring your software is not just covered but thriving. Your school's future-proofed technology is our priority, ensuring you're equipped with the very best, always.
Implemented our largest-ever rollout with 91 Swansea schools
We are delighted to welcome Swansea Council and provide cashless catering, pre-ordering, and online payment systems to their 91 schools. This includes 77 primary schools, 12 secondary schools, and 2 SEN other schools, with customised software solutions designed to cater to the unique needs of each individual school. With all 91 schools going live the same day, Swansea Council marks the largest rollout for CRB Cunninghams.
Over 1.6M school meals pre-ordered with award-winning app, Fusion Online
In 2023 alone, pupils across the UK have pre-ordered over 1.6 million school meals with the Fusion Online app. With the increase in a Grab & Go style food service, this important milestone demonstrates the platform's efficiency in supporting schools to offer a modern pre-order service. The award-winning app is also helping schools nationwide reduce food wastage and enhance the overall dining experience.
West Lothian Council win Innovation Award with Fusion and Power BI
West Lothian Council won the ASSIST FM award for Innovation using Fusion and Power BI to create powerful data dashboards and insights. Seamlessly consolidating data from various sources, this innovative system combines information such as meal sales per high school and staff resource hours to create a comprehensive view that enables enhanced performance measurement. The centralised approach marks a significant stride towards efficient operations and informed decision-making for the council. Read more on the award and solution.
Continue to grow customer satisfaction and celebrate fantastic feedback
We take pride in supporting over 3,300 schools in delivering a fast and efficient school meal service. Over the year, our committed support team has averaged a response time of just 2 minutes and 38 seconds, resulting in a tremendous customer satisfaction score of 4.8/5!
Celebrated a decade of growth with Vesta Software Group
In 2023, the CRBC team celebrated our 10-year partnership with Vesta Software Group and 57 years since we first opened our doors in Edinburgh in 1966!
As we approach the end of this eventful year, we express our best wishes to our clients, partners, and the entire education community for your continued support. Here's to a new year filled with even more opportunities for growth, collaboration, and success. From everyone here at CRB Cunninghams, we wish you all a Merry Christmas and a Happy New Year!