I’ve forgotten my password

Every now and then, we can all forget a password. Thankfully, the Fusion Mobile app has you covered. From the app login screen, you can press the Forgot password? link and this will start the process of resetting your password.

Pressing this link will open a web page asking you to enter your email address. Enter your email address and press Find account. This will send an email with a reset password link.

*If you cannot remember the email address that you used, you will need to speak to your school administrator. If you no longer have access to that email address, see the ‘I’ve changes my email address’ section.

Click the link contained within the email. A new web page will be opened and you will need to enter your security question. Press Next once done.

*If you cannot remember the answer to your security question, you will need to speak to your school administrator and ask them to deactivate your account. Once deactivated, you will need your onboarding code again and re-register.

If you have entered the correct answer, you will now be asked to enter a new password for the account. Enter this and press the Reset password button. Your password will be reset and you will now be able to log into the app using your new password.