Up-to-date Customer Information
CRB Cunninghams are working closely with our customers to provide schools with advice and guidance concerning the outbreak of coronavirus (COVID-19). We take our duty of care to our employees, customers and clients very seriously, and we will continue to monitor developments and take the latest Government advice.
Advice to schools
As a valued member of the CRB Cunninghams community, we appreciate the trust you place in us to make sure all your critical operational software and services continue, so we have outlined our continuity plans below.
Our support team would like to extend a warm welcome as schools start to re-open, and remind you that we are here to help should you need us.
This year, we are extending our helpdesk phone line hours in order to help our customers after an extended break from using their cashless system. You will be able to call us between 07:30 - 18:00 Monday - Friday during the back to school period, or by submitting a ticket online.
As our dedicated support team will be working round-the-clock to resolve any issues as quickly as possible, we may ask that remote connections are made available outside of school hours. To enable remote support please have our TeamViewer client software installed and ready to use, which can be downloaded via our website here.
We would also like to advise of the following quick checks which can be carried out by your internal I.T. department:
- The PC’s and Servers using and hosting the Cashless System have a working internet connection.
- Any IMPACT, IDSTORE, FUSION, and CRBC services installed on the Cashless Server have re-started following any Server maintenance.
As ever, you can find further helpful tips for a smooth return to school and FAQ's here. Official advice on the cleaning of Biometric readers can be viewed here.
As the Coronavirus situation continues to evolve, our thoughts go out to all who have been impacted. We hope you are safe, well, and are taking all the necessary precautions.