Customer support: 0333 014 3064

Up-to-date Customer Information

CRB Cunninghams are working closely with our customers to provide schools with advice and guidance concerning the outbreak of coronavirus (COVID-19). We take our duty of care to our employees, customers and clients very seriously, and we will continue to monitor developments and take the latest Government advice.    

Advice to schools

As a valued member of the CRB Cunninghams community, we appreciate the trust you place in us to make sure all your critical operational software and services continue. Please see our continuity plans below. 

School closures

With the confirmation of school closures across the UK, we ask that your systems remain switched on and running, which will allow our team to carry out remote upgrades and scheduled remote installations. We are here to help with any issues throughout the closure period and will be here to help your schools get back to normal when they return. 

Re-opening schools

To help you re-open your school as safely and efficiently as possible we may ask that remote connections are made available outside of school hours. To enable remote support please have our TeamViewer client software installed and ready to use, which can be downloaded via our website here.

We would also like to advise of the following quick checks which can be carried out by your internal I.T. department:

  • The PC’s and servers using and hosting your cashless system have a working internet connection.
  • Any IMPACT, iDStore, Fusion, and CRBC services installed on the cashless server have re-started following any server maintenance.

Further tips

As ever, you can find further helpful tips for a smooth return to school and FAQ's here. Official advice on the cleaning of biometric readers can be viewed here.

Stay Safe

As the pandemic continues to evolve, our thoughts go out to all who have been impacted. We hope you are safe, well and are taking all the necessary precautions.